Thank you for shopping at silviside.store. We are committed to providing you with high-quality yoga and fitness products. If you are not satisfied with your order, we are here to assist you with your return or exchange request.

I. Return Eligibility
We accept return requests that meet the following criteria:
The return request is initiated within 30 days of receiving the item(s).
The item(s) remain unused, undamaged, and in their original condition.
The product packaging is intact (including tags, accessories, etc.).
Valid proof of purchase (order details) is provided.
Returns may not be accepted in the following cases:
Items that have been used or damaged.
Damage caused by human error or misuse.
Requests submitted after the 30-day return period has expired.
Sale items or clearance items (if explicitly marked on the product page as non-returnable).

II. Return Process
To request a return, please follow these steps:
Contact Customer Service.
Provide your Order Number and the reason for the return.
Obtain the return shipping address and a Return Merchandise Authorization (RMA) number.
Ship the item(s) back to the designated address.
Items returned directly without prior authorization may not be eligible for a refund.

III. Refund Information
Once the returned item(s) are verified to meet the return criteria, we will proceed with the refund:
The refund will be issued back to your original payment method.
Processing typically takes 5–10 business days.
The actual time it takes for the funds to appear in your account depends on your bank or payment provider.

IV. Shipping Costs
If the return is due to a product quality issue or an error on our part (e.g., shipping the wrong item): We will cover the return shipping costs.
If the return is due to personal reasons (e.g., you simply do not like the item, or you ordered the wrong product): The return shipping costs must be covered by the customer.
The original shipping fees paid on the order are generally non-refundable (except in special circumstances).

V. Exchange Policy
We offer exchanges for eligible items:
Exchange requests may be submitted within 30 days of receiving the item(s).
The item(s) must be unused and have their original packaging intact.
If there is a price difference between the original item and the exchange item, you may be required to pay the difference or receive a partial refund.
The exchange process is similar to the return process; please contact Customer Service first to confirm eligibility and details.

VI. Damaged or Incorrect Items
Please contact us immediately if you receive any of the following:
A damaged item.
An item that does not match your order.
An item with missing accessories or parts.
Please contact us within 48 hours of receipt and provide relevant photos; we will provide a solution, such as a replacement or a refund. VII. Non-Returnable Items
The following items are generally ineligible for return or exchange:
Used yoga products
Clearance or promotional items explicitly marked as “Non-Returnable”
Personal hygiene products (where applicable)

VIII. Order Cancellation
Orders that have not yet been shipped may be cancelled to receive a full refund.
Orders that have already been shipped cannot be cancelled and must be processed through the standard return procedure.

IX. Delayed or Failed Refunds
If you do not receive your refund within the expected timeframe, please first:
Check your bank account
Contact your payment provider
Contact us for assistance

X. Policy Updates
We reserve the right to modify this Return and Exchange Policy at any time.
Any updated policy will be posted on this page and shall take effect immediately.

XI. Contact Us
If you have any questions regarding returns or exchanges, please contact us:
Company: Silviside LLC
Address: 351 E ORCHARD ST
RIALTO, CA 92376
Email:
angelina@silviside.store
support@silviside.store
Phone:
(351) 212-9503