Thank you for choosing silviside.store. This page explains our shipping and delivery policies.

I. Shipping Scope
Currently, we primarily offer the following delivery services:
We currently only ship within the United States and do not offer cross-border or international shipping services.

II. Order Processing Time
All orders will be processed within 1–2 business days. Orders placed on weekends and US public holidays will be processed on the next business day. Once processed, orders will be shipped and tracking information will be provided.

III. Domestic US Shipping Time
Estimated delivery times vary by region as follows:
Universal Area (Major Cities): 3–5 business days
Remote or Rural Areas: 5–7 business days
Peak Periods (e.g., holidays): May be delayed by 1–3 business days.
Please note that the above times are estimates and actual delivery times may vary due to weather, logistical congestion, or force majeure events.

IV. Import/Export and Customs Clearance Instructions

Since we only sell and ship within the United States:

All products meet US local sales standards.

There is no international export or cross-border customs clearance process.

Products are shipped solely from our US warehouse.

If international shipping is launched in the future, we will strictly comply with the import/export regulations and customs requirements of relevant countries and update this shipping policy accordingly.

V. Logistics Partners

We partner with several reliable logistics service providers to ensure efficient and secure delivery services, including but not limited to:

UPS, FedEx, United States Postal Service. The specific logistics company used will be automatically selected based on order weight, delivery address, and shipping efficiency.

VI. Shipping Costs

Shipping costs will be automatically calculated at checkout.

Free shipping may be available (depending on promotions or order amount).

Shipping costs may vary depending on delivery area and product weight.

VII. Order Tracking

After your order is shipped, you will receive a confirmation email containing a tracking number.

You can check the delivery status in real time through the logistics company’s website or the order page.

VIII. Delivery Delays

Delivery delays may occur under the following circumstances:
Inclement weather
Peak holiday season
Logistics transportation delays
Incomplete or incorrect address information
In the event of a delay, we will do our best to assist you in contacting the logistics company and resolving the issue.

IX. Address Completion Requirements

Please ensure that you provide an accurate and complete delivery address, including:
Recipient’s name
Street address
City, state, and postal code
Valid contact phone number
We will not be liable for delivery failures caused by incorrect addresses.

X. Lost and Damaged Packages

If you find your package:
Lost
Unexpectedly delayed
Or damaged in transit

Please contact us within 48 hours of receiving the goods.

We will assist you in investigating and handling the matter with the logistics company.

XI. Shipping Policy Updates

We reserve the right to modify these shipping terms at any time. Updates will be posted on this page and will take effect immediately.